Long Distance Movers Inc.

This was my family's first move to another state (Indiana to Wisconsin). I have moved countless friends and family members myself and really thought that was how we'd do it. But it became evident that we needed assistance. Plus, I was to receive financial help from the company that hired me!

We got sold and scammed. LDM came on very strong in their sales pitch, but seemed like the best "deal." Additionally, the salesman was not so much aggressive as persistent, which I took to be a positive sign.

My wife and spent quite a while inventorying our items and going over everything with a fine toothed comb with the salesman. He gave us a guaranteed maximum price over the phone and then sent a contract by email. The contract, of course was an ESTIMATE. I prodded and questioned and was assured that unless there was some "piano hidden somewhere that we forgot to mention" we'd be within our estimate and may come in under.

About a week out from our move date we were contacted by another moving company who was (apparently) affiliated/subcontracted by LDM. This mover said that the window for the move was about a week and a half. I mentioned quickly that we'd agreed upon a pick-up and drop-off date specifically. This person was very brusque and said she didn't think it "worked like that." I spent first half of that day calling LDM folks, never getting hold of the original salesman trying to find out why we'd not be moved on the dates specified. Eventually the gruff person from the other company called back and said, "Well I guess we'll see you one the date you specified. You must have important friends."

Meanwhile my wife called to ask me if we'd like to change our moving date because a company called (the same subcontractor) and asked if we could move about a week ahead of schedule to better fit there workload.

When the movers arrived (on the originally agreed upon date, but about 2 hours late) they were from a different company entirely and had very little information including an incomplete packing list and no schedule. I found out that they were affiliated with the subcontractor mentioned above. The were huffy from the off. Complaining about everything from the distance to the house from the street (about 30 feet), to the stairs (listed as 2-story), to the amount of stuff (admittedly not in their incorrect manifest). On and on, they were quite vocal about how "bullshit" everything was.

They also wondered why we hadn't packed anything. Of course everything we owned was in boxes ready to be taken out the door. What we were not informed about was "packing" the furniture. Wrapping blankets around everything and packing foam or taping drawers shut etc. Not having had a company handle it before, I had no idea it wasn't something they'd do as they packed the truck. We were, of course, informed that this would all be itemized on our invoice. I thought to myself, "How much could a few rolls of packing foam and a bunch of packing tape cost? Plus, they are the professionals packing the truck. Surely, they'd do a far better job than I would anyway. Probably worth a small increase to have peace of mind. What a nerve wracking day, though.

Two days later, we met the movers at our new home. Except they weren't the same people at all. Novice, here. Didn't know that they weren't the same crew, but it makes sense.

The day started with me being handed a new invoice with a grossly inflated cost several thousand dollars more than the "guaranteed maximum price." I called the salesman first. He referred me to the secondary company who actually accomplished the moving. Same gruff woman who had softened at first only to double down. She yelled over the phone threatening to "sue" over my "lies." Not sure at all what she was on about, but the result was that if I didn't pay, I didn't get my belongings. They'd be stored until litigation completed. Never thought I'd lose my entire household's worth of belongings in one fell swoop. I caved and paid.

This group was extremely efficient and much more careful and conscientious. Instead of only two people as with the loading, there were six! However, many of the items were damaged beyond repair and many more damaged but reparable during transit. So much for professional packing. I was told that the damaged items were reported to the companies insurance and I would be compensated for repairs. A report was given me with all of the damaged items on the (now complete manifest) circled with notes. I bought this group lunch and tipped big as they were apologetic and thorough and drew such a sharp contrast to the rest.

When I followed up with LDM and the original salesman about the damaged items, I was told that no one new such a person. Eventually, I found a direct line and NEVER got a call back. I tried about half-a-dozen times over the course of a few weeks. I though this salesman's persistence was a positive thing. Now he was persistently unavailable.

Move size: 3 Bedroom Home Service cost: $6000

Long distance movers took my money, but never took responsibility for the long distance trucking firm - ZMS Trucking out of Passaic, NJ ODOT 2815421(an INTRA state trucker who took my goods from NC to a warehouse in NJ) they brokered to who tried to extort an additional $1600 from me with falsified weight tickets (see pics) saying my load was 1400 pounds over my estimate. My stuff was picked up June 20 and I started asking for weight tickets a few days later..what is pictured is what they sent me July 27..and as you can see, there is no correlation between the ticket information on the first and second weight tickets, and the second ticket has been hand corrected and other info has been redacted by ZMS Trucking. Beware of false 5 star reviews!! Do not trust, nor place you faith or household goods with this company. You will be forever sorry and going out of your way to write negative reviews just like me. I eventually settled for paying $700+ extortion in order to get my stuff.
Filed a formal complaint with FMCSA.

Move size: 1 Bedroom Home Service cost: $3800

I originally went online looking for a long distance moving company, I filled some form out and I instantly received about 10 movers calling me for my business. When Zack from long distance movers explained to me the whole process, I knew I had found the company I was going with. He was so clear on how every step was going to work. The day the movers showed up was exactly how he said it was going to be. My new furniture was delivered in 3 days to my new home. I was very impressed with the movers. They did such a great job.

Service cost: $2700

These guys are full of empty promises!! They gave us a quote of $1800 to start with then called a few days before the move when we were outside the window to get our deposit back to tell us it would be more than $4000! We spoke with the manager about it and he promised $2200. We ended up paying $3200. Shady business for sure. They haven't tried to call me since I left a message the day of our move trying to talk to someone. This is not to mention some of the many other lies they told us. What happened to honesty and integrity?! A lot of our things were damaged and broken during the move as well.

Move size: 1 Bedroom Home Service cost: $3200

NO STARS!! We researched the company before-hand and did see that it was a broker, but we never imagined that a reputable company would endanger their reputation by subcontracting to the absolute garbage we ended up with. For starters, our quote for a 3 bedroom house was about $5K total for a move from Miami (Fl) to San Antonio (TX). It included taking apart two beds, packing and wrapping some items, and was detailed as "binding". We paid them a deposit of $1720.64 (which was Long Distance Movers' brokerage fee by the way) a month in advance. We removed items from the quote before the move date as we ended up selling our son's entire bedroom set, a 125 gallon fish tank, and various other pieces of furniture. A day before the move date, I tried contacting Long Distance Movers customer service to get a pickup time, advising them that I had a disabled 6yr old in a wheelchair that would be waiting with me. They gave me an estimated pickup time of 10AM. The movers did not show up until 2:30 in the afternoon, despite spending HOURS calling me multiple times to tell me they were in traffic less than 45 minutes away (there were no traffic incidents that day as we were constantly checking). When the moving company finally showed up, they had a rented Penske truck with no identifying lettering or numbers other than the Penske logo. They also already had other items on their truck. When the representative of the company they sent, Simplify Moving from Asheville, NC (which doesn't exist), looked at my items, our estimate soon became $9K. He refused to touch anything until I agreed to the new amount AND paid $3194.08 immediately, even hanging up the phone on my husband and stating to me, "I don't work for you; you didn't hire me; call the broker." The weight ticket they forced me to sign was not an original copy and had hand-written details like the weigh date and weight amounts, in addition to the digitally generated ones that are automatically issued upon weighing. When we called Long Distance Movers, they just kept passing us from agent to agent, ultimately giving us another number to call (National Moving Group), which no one ever answered. They listed every single item on the manifest as "scratched," even though they weren't and we have pictures to the effect. During the loading process, they asked me for food and drinks, and took multiple "breaks" in their truck's cabin to SMOKE MARIJUANA. At their first break, my 13 yr old son came to me to tell me that "something smelled weird," to which I discovered them doing their illegal drugs on my property. It took them 6 hours to load the truck. They did not take apart the beds, telling me that I had to do it if I wanted them on the truck. They did not wrap the items we had already paid them to wrap. Actually, they didn't take the items. They left both of our couches, the items that were supposed to be wrapped (a curio cabinet and its contents, multiple TVs), an armoire, our dining room table (although they took the chairs), multiple bookshelves, multiple tool cabinets, two chests, our dresser, our bikes, a desk, and a bean bag. All they took was a QN headboard/footboard (metal, not bulky, no box spring even though they listed it on their manifest), my daughters' headboard/footboard and trundle, one QN mattress, two twin mattresses, one armoire, three 2-drawer kids' filing cabinets from Ikea, my daughter's wheelchair, and 76 18 gallon bins. When we contacted Long Distance Movers, they washed their hands clean of the issue stating that we had overage that was not calculated and would have to send another company to pick that up (which cost us an additional $1350 to a THIRD company). The driver of the "Simplify Moving" truck gave me his cell phone to "call with any questions" and advised they would arrive in TX the following day, Friday. When we called them, they never answered. They didn't show up until Sunday! And of course they wouldn't remove my items without an additional $3194.08. The movers then asked for more food and drinks. They refused to take any items upstairs, despite our estimate stating that stairs within the home were included. Multiple items were damaged, including the walls of the rented home as they banged things in an out. To add insult to injury, they had the audacity to ask for a tip!! We were never given any documentation- not the weight tickets or anything that I had been forced to sign. We actually had to hound customer service at Long Distance Movers for the papers because we couldn't file a damage claim for all the damages without them. We tried finding Simplify Moving of Asheville, but no such company exists. There's a company called Moving Simplified, but I can't imagine a company in business for "over 23 years," as the driver stated, can't remember its name. It took Liz at Long Distance Movers almost a week to email the items to us. When we requested a copy of the original weight ticket before my signature- specifically noting that the ticket looked falsified, we never got a response. We're actually still waiting for her to send that. I ended up doing the legwork myself by calling the scale location listed on my weight ticket. Lo-and-behold, the scale owner verified that yes, it was their scale number listed on the document, but the ticket number does not correspond with the sequence of numbers for the weigh date listed on my ticket- it's not even close, and they do not write anything manually on their tickets other than the signature of the scale operator. She took it one step further and gave me the CAT Scale contact info, where I was advised in writing that the weight ticket I provided them with (emailed the copy) does not have the same information reflected in their records. CAT Scale is sent an electronic log of every ticket directly immediately upon weighing. When I contacted Long Distance Movers, I spoke with "Todd" who represented himself as a supervisor/manager. He washed his hands clean of the issue stating that they were simply a broker, not the actual mover, despite them being who we contacted, who gave is the "binding" estimate, and who took $1720.64 for their rendered services. There was no apology or offer of compensation/restitution, just Todd's snarky attitude and him hanging the phone up on me. Thankfully, I recorded EVERY call and can prove all this because I do intended to follow through with legal action. There's a special place in the H E L L for people who SCAM a disabled child, and H E L L is actually what you'll get if you choose Long Distance Movers. BUYER BEWARE doesn't even come close. Falsifying a weight ticket is criminal, and proof of intent to defraud.

Move size: 3 Bedroom Home Service cost: $9459

Please NEVER use this company, they should be shut down. I am a 27 year old girl who was moving from Boston to NYC several months ago. I had a short move-in timespan (about 2 days) and I carefully researched what moving companies had resources available during that time. I stumbled upon Long Distance Movers (2385 Nw Executive Center Dr, Suite 100 Boca Raton FL 33431) when their representative called me immediately. I had a pleasant conversation with him as we planned out my move. On the call I gave him credit card details that I put a deposit down on. He asked “do you want the rest to be charged on this card”. I said “yes”. The movers were to come the next day. First, they show up an hour later than the window they provided me (which was the least of my worries) - mind you, this was a different company than Long Distance Movers, now it was Super Movers & Storage (87 Wilson St., 1st Floor, Little Ferry, NJ 07643, DOT: 2855215, MC: 955904). The second these two scumbags come in (before even a proper introduction), the guy “in charge” immediately started pointing at each of my boxes and furniture saying “that will be $50 extra, so will this” and so on. I fought right back and said “no, I was told one quote and that is what I am paying”. My friend was there and couldn’t believe how sketchy they were and them trying to suck the money out of me that she started secretly recording the entire conversation. After speaking with their boss several times, he forced them to not charge me extra for anything. Then, they tell me they are picking up today (a Saturday) and dropping of Monday. I said “no, I specifically asked that it be dropped off Sunday as I start my new job that Monday”. After more arguing, calling the manager again, they decided they can drop off on Sunday. They don’t have me sign anything while they are picking up. Already feeling anxious about them having all of my stuff and being such scummy, sketchy men, I headed to NYC to see them the next day.

Before they came, I get this sketchy text saying that they are coming a totally different time than they said they would the day prior AND that I needed to pay the rest of the payment $1000+ in cash or a bank check. Mind you, it’s a Sunday, therefore, any smart person would know banks are closed and I wouldn’t be able to get a bank check. Also, I was confused considering I told the original guy on the phone that I wanted the entire payment on the card I already provided. They get there, I don’t have the money as I was going to explain to them the situation with the card. He told me that if I didn’t go and get cash then they were going to take all of my belongings back with them. I tried to go to the bank but I had a limit on how much I could take out. When I told him this, he packed up all of my belongings and didn’t remotely care that I was screaming and crying, completely helpless. When I explained the card situation, he mentioned that he forgot to bring the card payment form at pickup so I cannot pay with that now. How I am being punished that HE DIDN’T DO HIS JOB PROPERLY is beyond me. They start packing up my stuff back into the truck. I am screaming and crying so hard trying to call Long Distance Movers management. As it was a Sunday no one was picking up. I finally got in contact with their manager and you could tell he felt for me because I was so scared. I’m a young girl moving to a new city, completely taken advantage of by this sketchy company and all my belongings are in the possession of two complete scumbags. The manager and I went back and forth until he told me how to increase the limit on my ATM card in order to get the cash out. THE FACT that I even had to do that is crazy. I ended up doing it because I was so desperate and upset. As I am getting the money, the movers are harassing me over text messages saying “we’re driving back, now we will have to come tomorrow and you will get another $500 slapped on extra” over and over. When I got the money, I gave it to them, recording everything without them knowing just so that I had evidence in case they ever tried to say I didn’t pay. When I gave them the money - I couldn’t even look them in the face. Tears were streaming down and I was sick to my stomach. I went to a restaurant down the street while they moved everything in because I couldn’t be around them. When they had left I came back to an apartment that had all my belongings scattered EVERYWHERE, nothing set up as promised and the one fragile box I had was flipped upside down. At this point I was so exhausted I didn’t even care. I was just so thankful all my stuff was back in my possession and that I never had to see those men ever again.

I work in business and I have never been treated so poorly by any company in my entire life. I don’t normally write reviews but I vowed to myself that I would for this one because it was so beyond terrible and I truly believe this company (or both Long Distance Movers from Boca Raton, FL and Super Movers from Little Ferry, NJ) should be shut down for good. NO one should ever have to go through the terrible experience that I did.

Move size: 1 Bedroom Home Service cost: $1800

I hired this company to move my things from Arlington, VA to Houston, TX following a career change. I had worked out the days that the items would be picked up and the days that the items would then be dropped off in Houston. I was flying there myself so I wanted to ensure that I would be there for the arrival of my belongings, and also make sure that I set my start date for work after I had my things. The day that my belongings were supposed to arrive I did not receive a phone call, so I contacted my driver with the number that I was given upon pick-up. When I called a man answered and responded with "hey baby". Regardless of if he had thought that I was someone else or not..this was an unknown number on his phone..and if you're a professional you may want to ensure that you know who you are talking to before saying things like this. He then proceeded to hand the phone to someone else who informed me that my belongings would not be arriving that day. So, I had asked when it was likely that I would receive these items. The response: "Not Sure. Maybe a week". Excuse me? They couldn't even tell me where the truck was. So here I am after moving halfway across the country by myself with none of my things and no idea when or if I may get them. FINALLY my items arrived..3 weeks after I had moved to Texas. The 1-year old Smart TV that I had paid to have them package was completely shattered..with no apologies, an entire box of my clothing had been soaking in what I really hope was water, old barn windows that I had were broken, one dresser has a 8 inch long scratch down the side, multiple pictures had their frames broken and one painting, done by my grandfather, had the frame broken and was so water saturated that it had to be thrown out. When I called them and also submitted claims regarding the damages I had received an offer of $35. $35!! This was by far the most unprofessional, unacceptable, and despicable moving company that I have ever heard of. PLEASE save yourself the trouble and hire seriously anyone else..or even better..move yourself and save yourself the frustration, damages, and money.

Service cost: $1400

I wish I could give 0 stars.

Recently, I used the broker company Long Distance Movers to move my belongings from Louisville, KY to Berkeley, CA. For at least part of the shipping, they used Encore Moving and Storage. I have been in contact with them to let them know what a horrible mistake it is to ever do business with Encore, and to file claims for damages to my property. Not only did they charge me excessive fees that were not part of the original moving estimate, ($350 to shuttle my belongings to my apartment, another $100 because of a "walking fee") and not only did they deliver my stuff well after 9:00 PM on a weekday WELL after the 7-10 days they estimated, but they did so before even showing me the terrible condition of my belongings.

This is not the "normal" or "reasonable" damage one may encounter in a cross-country move. The damage to these boxes was, at the very least, totally negligent, and at most, intentionally criminal. I say this, because the deliverer who dropped these unacceptably damaged boxes off at my apartment actually attempted to buy one of my books from me; this, to me, is a clear indication that the deliverers were rummaging through my belongings. Obviously, this is a total invasion of my privacy and my property. At least one large item, a piano bench, is totally missing. I am absolutely disgusted. I am contemplating contacting a lawyer, and/or the police.

Long Distance Movers should never have associated with this moving company; I had no say in which companies they decided to use. Anyone with an internet connection can see the abysmal reviews on Yelp, on MyMovingReviews, and the Better Business Bureau.

Of the things damaged in my move:

1. Priceless family heirlooms, dishes that belonged to my grandmother's grandmother.
2. Art work and picture frames
3. over a hundred books
4. collectible comic books
5. kitchen appliances, including a food processor
6. a printer
7. a piano bench is totally missing
8. Business suits and dress clothes

The only response so far is a complete diversion of responsibility, other than saying I can file claims for damages ($0.60 per pound per dollar). Do not EVER use this moving company, unless you want your property completely destroyed and disrespected. Clearly, this moving company has no business handling anyone's property. They are negligent criminals, or at least do business with them.

Move size: Studio Service cost: $2600

Long distance movers llc deserves 0 starts

I contacted them to move from Michigan to Florida for $1500. They said price would not move. 3 days before moving they increased the price to $2500. Also they told us we would only be able to take 1/2 the stuff we told them we planned to take. I couldn’t back out because they had my $1000 deposit. I dreadfully agreed because we were stuck. The day of their appointment they said it would be between 8am to noon. 5pm came and they finally answered our call to let us know they could be there at 9pm. We told them to forget it and were only able to recoup $400 of the $1000 we gave them.

Stay away and save your money.

Move size: Partial Move Service cost: $2500

This was the worst experience I’ve ever endured conducting business with any company. These people are here to take your money and destroy and lose your belongings. They say what you want to hear at the beginning and make it seem very personable but once you’ve invested your initial payment it goes down hill from there. They quoted me $2,000 less than what I had to pay to just get the stuff they didn’t destroy or lose back. They do not hold themselves responsible for lost or damaged goods so you are out of luck with the stuff you worked hard to pay for. I feel cheated and robbed by these people. Never again will I use them I wish I could give them zero stars.

Move size: 2 Bedroom Home Service cost: $5000